A Tidio alternative for sellers
who live in Instagram DMs
A website chat widget only reaches people already on your site. Sauzy answers where discovery actually happens — Instagram DMs, comments, and Story replies — from your live Shopify catalog.
Meet customers in the DMs, not just on your site
| Sauzy | Website Live Chat (e.g. Tidio) | |
|---|---|---|
| Where it works | Instagram DMs, comments, and Story replies — where product discovery already happens. | A chat widget on your website, seen only by visitors who already arrived. |
| Who it reaches | The people commenting on and messaging your posts, before they ever reach a site. | Only shoppers already on your storefront with the widget open. |
| What answers come from | Your live Shopify catalog — product, variant, and stock data, read directly. | Bot rules and canned answers you configure, plus live-agent chat. |
| “Got it in medium?” | Checked against real inventory, per variant. Sold-out never gets promised. | Depends on setup; stock isn't checked unless you built that in. |
| Checkout | A cart link to your own Shopify store — your discounts, shipping, and taxes apply. | Customer navigates your site to check out as usual. |
| When it can't answer | Hands the conversation to you automatically, with full history loaded. | Routes to a live agent or a fallback, if one is staffed and online. |
“Website live chat” describes the category of on-site chat/helpdesk widgets generally, of which Tidio is a well-known example — not a claim about any specific plan or feature Tidio currently offers.
Switching, answered
How is Sauzy different from a website live-chat tool like Tidio?
Live chat waits for a visitor to land on your website and open the widget. Sauzy works where the conversation already starts — Instagram DMs, comments, and Story replies — and answers from your live Shopify catalog.
Do my customers need to visit my website first?
No. That's the point. Most Instagram sales conversations begin on a post or in a DM, long before someone reaches your site. Sauzy meets them there instead of waiting for them to arrive.
Does it replace live agents entirely?
It handles the product, variant, and stock questions automatically, and hands anything it shouldn't answer straight to you — with the full conversation history loaded. You step in only where a human actually adds value.
Is it grounded in my real products?
Yes. Sauzy reads your live Shopify catalog directly, so answers reflect your real products, variants, and current stock rather than canned responses you have to keep updating.
Where does checkout happen?
On your own Shopify store. Sauzy sends a cart link — your existing discounts, shipping rules, and taxes apply exactly as they do for any other order.
How is pricing structured?
Sauzy is priced on AI-handled conversation volume, with the Shopify integration included on every plan. See the pricing page for current plans.
Answer where your customers already are
Connect your Shopify store and go live in minutes — no credit card required.