A Story reply lands —
the conversation starts itself
No waiting on you to see the notification. Sauzy answers Story replies instantly, grounded in your live Shopify catalogue.
From Story reply to answered, in seconds
You post a Story
A product shot, a restock, a behind-the-scenes clip — anything that gets a reply.
Someone replies to it
A Story reply is just a DM about that specific Story — Sauzy picks it up the moment it lands, day or night.
The conversation starts itself
Answered from your live Shopify catalogue, same as any DM — no waiting for you to notice the notification.
Story replies, answered
Is a Story reply handled differently from a regular DM?
It's answered by the same AI, grounded in the same Shopify catalogue — the only difference is where the conversation started. You don't need separate setup for Stories.
What if the Story reply is just an emoji or “want” with no product name?
Because it's tied to a specific Story, the AI has the context of what was posted — it doesn't need the reply itself to spell out which product.
Does this work for restock or drop announcements?
Yes — that's exactly when Story replies spike, and it's when an instant, accurate answer about stock matters most. Sold-out variants are checked against live inventory, never guessed.
What if I want to jump in myself?
Any time. The moment you reply manually from Instagram, the AI steps back for that conversation — it won't talk over you.
What happens if the AI can't answer confidently?
It hands the conversation to you instead of guessing, with the Story and the full DM history already loaded.
Never miss a Story reply again
Connect your Shopify store and go live in minutes — no credit card required.