Every comment becomes
a private sales conversation
Someone comments on your post, your AI picks it up privately in their DMs — grounded in your Shopify catalogue and the post they commented on.
From public comment to private answer
Someone comments on your post
“How much?”, “available in black?”, or just “nice!” — any comment on a post connected to your Shopify catalogue.
Sauzy reads the comment and the post
The AI treats the post's caption as context, not just the comment text — a comment is often product-silent (“nice price!”) while the caption usually names the product.
A private reply lands in their DMs
Grounded in your live Shopify catalogue — real stock, real variants — not a canned public reply under the post.
Comment automation, answered
Does it reply publicly under the comment, or in the DM?
In the DM. The comment starts a private conversation, so pricing, stock, and any back-and-forth stay between you and that customer instead of playing out under the post.
Do I need to set up keywords or triggers?
No. There's no list of trigger words to maintain. The AI reads the comment (and the post it's on) and answers from your actual product catalogue, including questions no one anticipated.
What if the comment doesn't mention a product?
Comments like “nice!” or “love this” often don't name a product on their own — the caption of the post they're commenting on usually does, and the AI uses both together to figure out what's actually being asked about.
What happens if it isn't confident in an answer?
It hands the conversation to you instead of guessing — with the comment, the post, and any DM history already loaded, so you're not starting cold.
Does this work alongside DM and Story reply automation?
Yes — comments, DMs, and Story replies all go through the same AI, grounded in the same Shopify catalogue, so a customer gets a consistent answer no matter which one they used.
Stop losing comments to the feed
Connect your Shopify store and go live in minutes — no credit card required.